FAQS

FAQs for DKMART LLC

1. What products do you sell?
At DKMART LLC, we offer a wide range of high-quality cosmetics, skincare, and beauty products, including makeup, skincare treatments, haircare, and beauty accessories. All our products are sourced from trusted brands and are carefully selected for their effectiveness and quality.

2. How can I place an order?
To place an order, simply browse our website at www.dkmartllc.com, select the products you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you'll provide your shipping and payment information. After your payment is confirmed, you’ll receive an order confirmation via email.

3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over [insert amount, e.g., $50]. For orders under that amount, shipping charges will be calculated at checkout based on your location.

4. How can I track my order?
Once your order has been processed and shipped, you’ll receive a tracking number via email. You can use this tracking number to check the status of your delivery through our carrier's website.

5. How do I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible at info@dkmartllc.com. We can only make changes or cancel orders before they’ve been processed and shipped. Once an order has been shipped, it cannot be changed or canceled.

6. How do I return a product?
If you’re not completely satisfied with your purchase, you can return it within 30 days of receipt. Please review our Refund Policy for more details on how to initiate a return.

7. Can I exchange a product?
Yes, you can exchange a product if you would like a different size, color, or item. Please follow our return process, and we’ll assist you in processing the exchange once we receive the returned item.

8. What should I do if I received a damaged or defective product?
We’re sorry if you received a damaged or defective product. Please contact us immediately at info@dkmartllc.com with details of the issue, including photos of the product and packaging if applicable. We will offer a full refund or send you a replacement at no additional cost.

9. How do I use a discount code?
To use a discount code, enter the code at checkout in the "Promo Code" field. The discount will be applied to your order before finalizing your payment.

10. Do you ship internationally?
Currently, we only offer shipping within [your country]. However, we plan to expand our international shipping options in the future. Please sign up for our newsletter to stay informed about new shipping options.

11. Is my personal information secure?
Yes, your privacy is important to us. We use industry-standard encryption technologies to protect your personal information during checkout and ensure that your data remains secure. For more information, please read our Privacy Policy.

12. How do I contact customer service?
If you have any questions or need assistance, our customer service team is here to help! You can contact us by:

13. Do you offer gift cards?
Yes, we offer gift cards! You can purchase gift cards in various denominations directly on our website. They make the perfect gift for anyone who loves cosmetics and skincare.

14. How can I stay updated on new products and promotions?
To stay informed about our latest products, promotions, and discounts, sign up for our newsletter at the bottom of our website. You’ll receive updates directly to your inbox!