Refund Policy for DKMART LLC
At DKMART LLC, we want you to be completely satisfied with your purchase. If for any reason you're not happy with the product you received, we offer a straightforward refund policy to ensure a smooth and hassle-free experience.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Return Window: You must request a refund within 30 days from the date of purchase.
- Condition of Products: Products must be unused, unopened, and in the original packaging. We cannot accept returns or issue refunds for used or opened products unless they are defective.
- Proof of Purchase: A receipt or order confirmation is required to process your refund.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at info@dkmartllc.com with your order number, product details, and reason for the return.
- We will respond within 1-2 business days to confirm your return eligibility and provide you with further instructions.
- Once approved, you will need to return the product to us at the address provided. The cost of return shipping is the customer’s responsibility, unless the item is defective or was sent in error.
3. Refund Process
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take up to 5-10 business days for the refund to appear in your account, depending on your payment provider.
- Shipping Fees: Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.
- Defective or Damaged Products: If you received a defective or damaged product, please contact us immediately. We will cover the return shipping costs and offer a full refund or replacement.
4. Non-Refundable Items
The following items are non-refundable:
- Products that have been opened, used, or altered in any way.
- Gift cards or vouchers.
- Sale or clearance items (unless defective or damaged).
5. Exchanges
If you would like to exchange a product for a different color, size, or variation, please follow the same procedure for returns. Once we receive the returned item, we will issue a store credit or process the exchange, depending on product availability.
6. Late or Missing Refunds
If you haven't received a refund after the specified time frame, please check with your bank or credit card provider. If you've done that and still have not received your refund, please contact us at info@dkmartllc.com.
7. Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with your return, please reach out to us at:
DKMART LLC
Email: info@dkmartllc.com